Refund Policy

1. Introduction

At VizArt Visagiste, we strive to provide exceptional makeup services and ensure client satisfaction. This Refund Policy outlines our guidelines regarding deposits, cancellations, rescheduling, and refunds for our services.

Please read this policy carefully before booking our services. By making a booking with VizArt Visagiste, you acknowledge that you have read, understood, and agree to the terms outlined in this Refund Policy.

2. Deposits

2.1 Standard Services

For standard individual makeup services, a deposit of 30% of the service price is required to secure your booking. This deposit is applied toward the total cost of the service.

2.2 Bridal Services

For bridal makeup services, a non-refundable deposit of 30% of the total service cost is required to secure your wedding date. This deposit is applied toward the total cost of the service.

2.3 Group Bookings

For group bookings of 3 or more persons, a deposit of 30% of the total service cost is required to secure your booking. This deposit is applied toward the total cost of the service.

2.4 Consultations and Trials

Bridal makeup trials and certain specialized consultations require full payment at the time of booking. The cost of a bridal trial may be credited toward your wedding day makeup if you proceed with booking our services for your wedding.

3. Cancellation Policy

3.1 Standard Services

For standard individual makeup services, our cancellation policy is as follows:

• More than 48 hours' notice: Full refund of deposit or option to reschedule
• 24-48 hours' notice: 50% refund of deposit or option to reschedule
• Less than 24 hours' notice: No refund of deposit

3.2 Bridal Services

For bridal makeup services, our cancellation policy is as follows:

• More than 60 days before the wedding date: Deposit is non-refundable but may be transferred to another date within 6 months, subject to availability
• 30-60 days before the wedding date: Deposit is non-refundable and 50% of the remaining balance is due
• Less than 30 days before the wedding date: Full payment is due with no refund

3.3 Group Bookings

For group bookings of 3 or more persons, our cancellation policy is as follows:

• More than 7 days' notice: Full refund of deposit or option to reschedule
• 3-7 days' notice: 50% refund of deposit or option to reschedule
• Less than 3 days' notice: No refund of deposit

3.4 Trials and Consultations

For makeup trials and consultations, our cancellation policy is as follows:

• More than 48 hours' notice: Full refund or option to reschedule
• 24-48 hours' notice: 50% refund or option to reschedule
• Less than 24 hours' notice: No refund

4. Rescheduling Policy

4.1 Standard Services

For standard individual makeup services, you may reschedule your appointment with the following conditions:

• More than 48 hours' notice: One free reschedule, subject to availability
• 24-48 hours' notice: Rescheduling fee of £15, subject to availability
• Less than 24 hours' notice: Treated as a cancellation with no refund; new booking and payment required

4.2 Bridal Services

For bridal makeup services, rescheduling is subject to the following conditions:

• More than 60 days before the wedding date: One free reschedule, subject to availability within 6 months of the original date
• 30-60 days before the wedding date: Rescheduling fee of 25% of the total service cost, subject to availability
• Less than 30 days before the wedding date: Treated as a cancellation with full payment due; new booking and deposit required

4.3 Group Bookings

For group bookings of 3 or more persons, rescheduling is subject to the following conditions:

• More than 7 days' notice: One free reschedule, subject to availability
• 3-7 days' notice: Rescheduling fee of £40, subject to availability
• Less than 3 days' notice: Treated as a cancellation with no refund; new booking and payment required

4.4 Trials and Consultations

For makeup trials and consultations, rescheduling is subject to the following conditions:

• More than 48 hours' notice: One free reschedule, subject to availability
• 24-48 hours' notice: Rescheduling fee of £15, subject to availability
• Less than 24 hours' notice: Treated as a cancellation with no refund; new booking and payment required

5. Changes to Booking Details

5.1 Adding Services

Additional services may be added to your booking, subject to artist availability and sufficient notice. Payment for additional services is due at the time they are added to your booking.

5.2 Reducing Services

If you need to reduce the number of services in your booking, the following policies apply:

• More than 7 days' notice: Full refund for the reduced services
• 3-7 days' notice: 50% refund for the reduced services
• Less than 3 days' notice: No refund for the reduced services

For bridal bookings, reducing the number of wedding party members receiving services within 30 days of the wedding date does not reduce the total amount due, as we have reserved that time and potentially declined other bookings.

6. Service Dissatisfaction

Your satisfaction is our priority. If you are not completely satisfied with our services, please communicate your concerns to your makeup artist during the service so that adjustments can be made immediately.

If issues cannot be resolved during the appointment:

1. Please notify us in writing within 24 hours of your service, including clear details of the issue and, where possible, photographs.
2. We will review your concerns promptly and work with you to find a satisfactory resolution, which may include touch-ups, partial refunds, or service credits at our discretion.

Please note that makeup is subjective, and we cannot offer refunds based solely on stylistic preferences if the work performed was as agreed during consultation. Refunds for dissatisfaction will be considered on a case-by-case basis.

7. Cancellation by VizArt Visagiste

In the rare event that VizArt Visagiste needs to cancel your appointment due to unforeseen circumstances such as illness, emergency, or adverse weather conditions:

• We will notify you as soon as possible
• We will offer to reschedule your appointment at a mutually convenient time
• If rescheduling is not possible, we will provide a full refund of any payments made

For bridal services, we maintain relationships with trusted makeup artists who can provide backup coverage in emergencies. In the extremely unlikely event that we cannot provide service for your wedding and cannot arrange suitable backup, a full refund will be provided.

8. Force Majeure

VizArt Visagiste shall not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, natural disaster, government restrictions, pandemics, or other force majeure events.

In the event of a force majeure situation:

• We will make reasonable efforts to reschedule your service
• If rescheduling is not possible within 6 months, we will offer a refund less any non-recoverable expenses incurred specifically for your booking

9. Gift Certificates and Packages

9.1 Gift Certificates

Gift certificates are non-refundable but are transferable to another person. Gift certificates are valid for 12 months from the date of purchase unless otherwise specified.

9.2 Prepaid Packages

Prepaid service packages are non-refundable once purchased but may be transferable to another person with prior written approval. All services in a package must be used within 12 months of purchase unless otherwise specified.

10. Refund Processing

When a refund is approved:

• Refunds will be processed using the original payment method when possible
• Credit card refunds typically take 5-10 business days to appear on your statement
• Bank transfer refunds may take 3-5 business days to process

11. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically.

12. Contact Information

If you have any questions about this Refund Policy or would like to request a cancellation or refund, please contact us at:

• Email: [email protected]
• Phone: +447251859539
• Address: 56 James Harbours, New Toby, G13 1XN, United Kingdom